Privacy Policy

Velvet Oak, [registered legal entity name], of [registered address], is the controller of personal information processed through AIvanced Academy. For privacy questions or to exercise your rights, contact support@LearnAIvanced.com [or the Data Protection Officer / privacy contact at privacy@LearnAIvanced.com].

We collect:

• Account information — your name, email address, and password, and for organization accounts, your employer and role.
• Purchase information — records of what you bought, subscription status, and billing metadata. Card payments are processed by Stripe; we receive confirmation and limited details but do not store your full card number.
• Learning activity — course progress, completions, quiz and exercise responses, saved prompts, and certificates.
• AI practice content — the text you enter into AI practice activities, which is sent to third-party AI providers to generate a response.
• Support communications — messages you send us and related records.
• Technical data — device, browser, and usage information, and identifiers stored in your browser to keep you signed in (see our Cookie Policy).

• To provide the platform, deliver purchased content, and track learning progress.
• To process payments, manage subscriptions, and issue certificates.
• To generate responses in AI practice activities.
• To communicate with you about your account, purchases, and support requests.
• To secure the platform, prevent abuse, and comply with legal obligations.
• To improve our content and features, using aggregated or de-identified data where practical.

When you use an AI practice activity, the text you enter is transmitted to a third-party AI model provider to generate a response, and the prompt and response may be stored as part of your learning record. Please do not enter confidential, personal, or sensitive information into these activities; use sample or fictional details. [Confirm the AI provider(s), whether they may use inputs for their own training, and applicable retention.]

Where the GDPR or UK GDPR applies, we rely on the following legal bases:

• Performance of a contract — to provide the platform and the content you purchase.
• Legitimate interests — to secure and improve the platform, provided your rights do not override them.
• Consent — where required, for example for certain communications or non-essential cookies.
• Legal obligation — to meet tax, accounting, and other legal requirements.

We do not sell your personal information. We share it only with service providers that help us run the platform, under contracts that require them to protect it, including:

• Payment processing — Stripe.
• Platform hosting and application infrastructure — [hosting/platform provider].
• AI model providers — [AI provider(s)] for AI practice features.
• Email delivery — [email provider].

We may also disclose information where required by law, to enforce our Terms, or in connection with a merger, acquisition, or sale of assets. [Confirm the full subprocessor list and keep it current.]

We use browser storage and cookies to keep you signed in and to remember preferences. For details and how to manage them, see our Cookie Policy.

We keep personal information for as long as your account is active and as needed to provide the platform, then for the period required to meet legal, tax, and accounting obligations or to resolve disputes. When information is no longer needed, we delete or de-identify it. [Confirm specific retention periods.]

We use technical and organizational measures designed to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. You can request account deletion from your account privacy settings or by contacting support@LearnAIvanced.com. We will respond within the timeframe required by applicable law. If you are in the EEA or UK, you also have the right to complain to your local data-protection authority.

If you are a California resident, you have rights under the CCPA/CPRA, including the right to know, delete, and correct your personal information and to not be discriminated against for exercising them. We do not sell or share personal information as those terms are defined under California law. [Confirm CCPA/CPRA handling.]

We may process information in countries other than where you live. Where we transfer personal information across borders, we use appropriate safeguards such as standard contractual clauses. [Confirm transfer mechanisms and processing locations.]

The platform is not directed to children under [16 / 13], and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and, where appropriate, notify you. Your continued use after the changes take effect constitutes acceptance.

To exercise your rights or ask a privacy question, contact support@LearnAIvanced.com or Velvet Oak, [registered address].